I love this fireplace. It’s beautiful and has many different flame features. I love that you can run the fireplace without the heater if you just want the look. Heater works great as well. And customer service for Turbo is awesome.

We have it sitting on the living room floor right now trying it out and it’s way nice! We’re going to put it in. Our bus in the cabinet. Should be great. Puts out a lot of heat so much heat at my ceiling fan was turning ha ha ha

Had it for just over a year and it worked great(or at least the amount of time it was actually used living in Texas). About 2 weeks after the 1 year mark, the flame animation stopped working. Heater still worked and it still lit up to show a glow, just no flame. Emailed customer support expecting to hear that I was out of warranty or at the very least that I would have to pay expensive shipping to return it. I was asked a few basic questions and asked to send a video of the issue. After I sent the video, I received a reply asking if I would like a partial refund or a replacement. I chose replacement and had a new unit at my door within about a week from my first email. I believe support is from China because I only recieved replies late at night, but they were very to the point and gave no hassle.

Happy with this fireplace insert. Easy install. Works as described. Remote control very responsive. Heat is sufficient for my small room.

**** Update I received great customer service and I am happy with my purchase. **** I ordered this and was very excited. Upon opening the box the glass was shattered. I submitted a return and refund request. Awaiting a response.