First I want to point out the excellent packaging of this item (something that I never bother to review). I don't remember when was the last time I've seen a product packaged so well. Great padding all around the fireplace made sure that it was in pristine condition. If only all products are packaged this well!

As for the fireplace itself, I was surprised by how light it is when I pulled it out of the box. That made me question if it produces enough heat. I set up in our bathroom. We have an open shower that is all tiled, so it gets really cold, especially during the winter. I had the heater pointed straight at the shower and it definitely warmed up the shower area. By the time I finished the shower, I was able to take my time to dry myself (something that used to be a rush job because of the cold).

I also tried pointing it at our bathtub and it worked well too. Turing the fireplace around to face the bathtub was easy because it is so light. It used to be freezing when I got out of the tub, but now I can sit and dry myself without catching a cold!

The look of the fireplace is also nicer than I expected (thou that was not why I got it). The remote control works great and I'm really glad that it came with one. All in all, I'd say this little fireplace exceeded my expectations.

Heater is attractive and works like a charm. Beautiful addition to the room and warms it up completely. Love it -Highly recommend.

Love everything about it! It looks SOOO good and heats up a great amount of space! I bought 2, 1 was a dud (wouldn't turn on) and so I started a return. They were so quick to ship out the replacement which was desperately needed with how cold it's been. They gave me a generous window to ship the second one back which was also nice because the UPS guy didn't pick it up...twice..second time he set the replacement next to the one he was supposed to take! so I had to arrange to get it taken into town.

Wonderful product! Wonderful store! Highly recommend and I may even buy another!

Stove seems to work ok so far. Ive only had it plugged in for about 30 minutes. Stove looks nice and seems to heat ok. I would have given 4-5 starts at this point if the stove hadn’t arrived missing the instructions, remote and screws for the feet. The stove arrived quickly but I was unable to set up until replacement parts arrived.
Honestly, with how the stove looks sounds I would have given 4-5 stars even with the missing parts. However, when I contacted customer service, although they were prompt, they gave no apology for the missing parts and instead said to me,
“Thank you for reaching out. The bag of screws and remote may be in a corner of the package and is packed with the user manual. We suggest you check the package carefully first.

If you still cannot find them, could you please check the shipping address with us? Once I have that I can verify your warranty status and then I can arrange to send you the replacement screw and remote.”

Of course I checked the box before I contacted them. There is literally no place for this stuff to hide.
Like I said they were prompt, but, a bit of “Sorry for the inconvenience” would have been appropriate and nice. They did say, “ Thanks for your patience and cooperation.”

Parts did come two day earlier than tracking predicted so that was good.

Stove is nice. Looks nice. Rating would have been better better if all parts arrived with the stove.

Not sure about it ability to heat well yet. Will update if it doesn’t heat the room well.

I love these heaters I have one in the living room and 1 in the kitchen. I just plug them in and forget about them I have it only Four rooms in my Downstairs. Plus them being attractive they keep me very comfortable.