Shipping Policy
Buy with Confidence
All purchases are secure and guaranteed to arrive as described.
FREE Standard Shipping
Handling Time
- Most orders are processed within 2–5 business days after payment.
- US orders are typically processed within 2 business days.
- EU orders are typically processed within 3–5 business days.
- Palletized orders require 8–10 business days for packaging before shipment.
Shipping Time
- Standard delivery usually takes 3–7 business days once shipped.
- A tracking number will be provided as soon as the shipment is ready.
- If your order has not arrived within 14 days of payment, please contact us for assistance.
| Country | Ship From | Handling Time | Shipping Time | Shipping Charge |
|---|---|---|---|---|
| United States | US | 2 Business Days | 3–5 Business Days | FREE |
| Canada | Canada | 2 Business Days | 5–7 Business Days | FREE |
| Europe | Germany | 3–5 Business Days | 5–7 Business Days | FREE |
*Shipping fees may vary when products ship from different warehouses.
Free Product Redemption Orders
For $0 redemption orders, an $8 shipping fee applies.
US Remote Area Restrictions
Not eligible for delivery:
Alaska, American Samoa, Armed Forces Americas/Europe/Pacific, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands.
Hawaii: Delivery varies by product. Please contact support.
Europe Availability
Our EU warehouse (Germany) currently supports delivery to the following countries:
Germany, Austria, Belgium, Czechia, Denmark, France, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovenia, Spain, Sweden
Products shipped to these countries are fulfilled from our Germany warehouse, ensuring faster delivery.
Canada
Our Canada warehouse supports delivery to all regions across Canada. All items available in Canada are shipped directly from our Canada warehouse.
Pallet Orders Notice
- Keep the pallet and packaging materials for potential returns or warranty cases.
- No address changes or redirections after pallet orders ship.
- LTL freight carriers will call to schedule delivery. Please keep your phone available.
- A recipient must be present to sign for delivery.
- If the carrier cannot reach you, the shipment may be held and storage/re-delivery fees may apply.
Tax & Import Duties
We cover customs and import duties when applicable. If charged, send proof to Customer Care for a refund. Orders over $800 may require clearance and could delay delivery.
Support
Email: support@turbro.com
Phone: (323) 438-3334