FAQs

How do I know it is safe to shop with you?

TURBRO.com takes great pride in offering a safe and secure online shopping experience. We use McAfee and Shopify payment to ensure the safety of each transaction. We also respect your privacy and we're committed to protecting it.

Do you ship internationally?

Yes, we probably do! Except for Iran, Cuba, North Korea, Sudan, Syria, the Moon...

Why don't I receive an order confirmation email after my paypal payment is completed?

We send a confirmation email to your primary PayPal email address, or the e-mail address you have specified if you used the "PayPal Express Checkout" method. Make sure that you have an TURBRO account registered under your PayPal account's primary e-mail address.

In rare circumstances, a technical bug confirmed by PayPal can get in the way. If you do not receive any information at all, and your order does not appear in your TURBRO account, please contact us and send us your order details.

Why am I unable to track my order?

It can sometimes take 24-48 hours or so for tracking information to update once an order has shipped from our warehouse.

Occasionally, a package may not receive the proper origin and transit scans while on its journey to you, so neither we nor express is able to track the exact location of the package in transit. Please email support@turbro.com if you do not receive your order by the end of the quoted time frame.

What forms of payment do you accept?

TURBRO.com currently accepts PayPal and credit card for all orders. When purchasing with PayPal, your shipping address will automatically default to the address on file with PayPal, regardless of the shipping address you enter on your TURBRO.com order.

Why is my credit card payment failed?

Payment with credit card may fail because of bank authorization and fraud prevention systems. If you are having trouble making a payment via Credit Card, you may contact your card issuing bank or PayPal directly. Here are PayPal's phone numbers:

+1-888-221-1161 (US & Canada Toll Free) +1-888-215-5506 (US & Canada Toll Free) +1-402-935-7733 (International) +1-402-935-2050 (International)

Is there any discount for bulk/volume purchases?

TURBRO provides the discount for bulk/volume purchase. Please email support@turbro.com for more details.

How can I contact TURBRO.com for additional assistance?

Customer Service Working Time: Sunday to Thursday 9:00pm-6:00am EST except public and statutory holidays.

Email Address: support@turbro.com

We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.

 

If you can't find your concern answers here, please do not hesitate to contact us via email. We will provide a satisfied solution for you as soon.