FAQs
- Arcade
- Suburbs
- Eternal Flame
- In Flames
Coming soon
Installation
Is it difficult/complex to install the heater?
Do I need to drill some holes to install the screws?
How can I replace the LED bulbs?
Functions
Does this heater make noise when working?
Can the flame turn on without using the heating function?
Can the heat be on with no flame? I want to be able to turn the flame off.
Does the heater have a remote control?
Does the heater have overheating protection?
Can I set a scheduled power on or off?
Does the heater have a thermostat?
Safety
Can you operate the unit without the legs attached?
Does the top of the fireplace get hot to touch? Can I touch/move the heater while it is working?
Can I use an extension cord with the heater?
Technical Specifications
Is the color of the flame adjustable?
Is it the heater infrared heating?
The TS17 and TS23 use convection heating while the TS20, TS23-C, and TS25 use infrared heating.
Troubleshooting
The heater is missing screws, how can I get more?
Why does my heater turn on and off all the time?
My heater smells like it is burning, is that normal?
Why the plug gets hot when it works?
Installation
How can I replace the LED bulbs?
Can this electric fireplace heater be embedded in a fireplace mantel? If yes, what size of the space is required?
Is there a built-in fan to speed up the hot air output?
Functions
Does this heater make noise when working?
Can the flame turn on without using the heating function?
Can the heat be on with no flame? I want to be able to turn the flame off.
Does the heater have a remote control?
Does the heater have overheating protection?
Can I set a scheduled power on or off?
Does the heater have a thermostat?
Why does my heater turn on and off all the time?
Is this heater free standing?
Safety
Does the top of the fireplace get hot to touch? Can I touch/move the heater while it is working?
Can I use an extension cord with the heater?
Can this unit be safely installed on a wooden cabinet?
Technical Specifications
Is the color of the flame adjustable?
What kind of heater does this unit use?
My heater smells like it is burning, is that normal?
What area is suitable for indoor use?
Troubleshooting
Why does my heater turn on and off all the time?
My heater smells like it is burning, is that normal?
Why the plug gets hot when it works?
Installation
Is it difficult/complex to install the heater? Do I need to drill any holes to install the screws?
How can I replace the LED bulbs?
Can this electric fireplace heater be embedded in a fireplace mantel? If yes, what size of the space is required?
Is there a built-in fan to speed up the hot air output?
Functions
Does this heater make noise when working?
Can the flame turn on without using the heating function?
Can the heat be on with no flame? I want to be able to turn the flame off.
Does the heater have a remote control?
Does the heater have overheating protection?
Can I set a scheduled power on or off?
Does the heater have a thermostat?
Is this heater free standing?
Safety
Does the top of the fireplace get hot to touch? Can I touch/move the heater while it is working?
Can I use an extension cord with the heater?
Can this unit be safely installed on a wooden cabinet?
Technical Specifications
Is the color of the flame adjustable?
What kind of heater does this unit use?
What area is suitable for indoor use?
Troubleshooting