- Plug the machine into a wall socket and ensure that it's in standby mode.
- To activate the WIFI function, press and hold the "↓" (down arrow) and "fan speed" buttons simultaneously for 5 seconds. Then the screen will display ON. (the 02 & 03 buttons in the screenshot attached).
- Once ON is displayed, use the APP to connect the machine manually. Refer to this link for a video tutorial on connecting the machine under AP Mode and follow the steps to connect it to your phone.
The left side part shows the operation of the unit. And the right side part shows the screen of the phone using the AIR.ai app.
Tool list:
- bubble level
- drill with a 70mm hole saw
- torque wrench
- 4.4mm diameter screwdriver
- power cord
- spanner
- vacuum pump
- manifold
Greenland Model:
- 12K115V/12K230V: 1/4’’ & 3/8’’, 16.5 ft;
- 18K230V: 1/4’’ & 1/2’’, 16.5 ft.
Finnmark Model:
- FM9K115/FM9K230/FM12K115/FM12K230: 1/4’’ & 3/8’’, 13.1 ft;
- FM18K230: 1/4’’ & 1/2’’, 13.1 ft
- FM24K230: 1/4‘’ & 5/8‘’, 13.1 ft
“P4” means the outdoor is experiencing high temperature. Please check your outdoor unit is installed correctly and that no blockage may affect the heat dissipation of the unit.
To begin, try disconnecting the unit's power cord (the one connecting the indoor unit and the plug) for about one minute before plugging it back in. "CF" should appear on the display once you reconnect the power cord.
A. The app will likely start scanning for nearby devices as soon as you open it. Once your device is found, you can proceed to connect to it.
B. In case the App does not detect your device automatically, choose "Split Air Conditioner" and initiate a manual connection. You'll be asked to enter your Wi-Fi network name and password to establish the connection.
C. If you're unable to connect manually, attempt the following steps:
1. Ensure that the unit is switched on (it should not be in standby mode)
2. Within an 8-second window, press the "display" button six times using the remote control. The screen should then show "AP".
3. Launch the app and choose AP mode to set up the connection. (see below screenshot)
Here is a chart for your reference.
Greenland Model:
Finnmark Model:
You can purchase the remote for TS25 Smart/FL27 Smart/TS23/TS23-C at this link: https://www.turbro.com/collections/fireplace-stove/products/remote-control-for-ts25-smart-fl27-smart
EF23 series: https://www.turbro.com/products/remote-control-for-ef23-electric-fireplace-logs?_pos=5&_sid=42c25f24c&_ss=r
EF26/EF30 series: https://www.turbro.com/collections/heaters/products/remote-control-for-ef26-ef30-new-version
If you required other remotes, please contact our customer service at support@turbro.com.
For safety precautions, we do not recommend using any power strip or extension cord with our fireplaces. However, if it is necessary to use an extension cord, please ensure that it is rated for 15 amps and can handle a load of 1800 watts. Also, do not plug other appliances into the same cord simultaneously.
It is important to check the power cord after the first hour of use to ensure that it is not overheating or showing any signs of damage. If you notice any overheating or other abnormalities, immediately unplug the fireplace and stop using it.
Please be aware that using an extension cord will void the original warranty, and we will not be responsible for any accidents or incidents that may occur due to the use of an extension cord.
TS25/FL27 - Please press and hold the Power Button for 5s. The LCD screen will flash 5 times to confirm your settings.
INF50/60/72W-3D - Please press and hold the Heater Button for 5s.
The built-in LED bulbs cannot be replaced. If you have any issues, please contact our customer service at support@turbro.com.
Please contact the TURBRO support team for help at support@turbro.com.
Please note that our fireplace has a thermostat function. The heating element will stop working when it reaches the set temperature and come back on when the temperature drops. We recommend setting the temperature higher or setting it to “ON” mode to let the heater run nonstop.