Return & Refund
Return products you are unsatisfied with.
If you are not 100% satisfied with your purchase, you have the right to return your order within 30 days for a full refund. Please contact us for return address before you send it back. Please be advised customers are responsible for all return shipping charges for non-product defect reasons.
Return the wrong item.
If the item you received is completely different from the one you ordered, please contact our firstname.lastname@example.org with photos or videos of the different product. If a return is necessary, replacement plus shipping cost will be issued to you on receiving the returned product.
Return defective items.
If your product turns out to be a defective one with physical damage within 90 days from the initial shipping date, you can mail the item back in the original package without any wear and tear for a free replacement. However, you will need to provide photos and videos showing the defect(s) of the product.
*NOTE: We strongly recommend obtaining and saving your return tracking number until you are notified that we have completed your refund.*
When will a replacement be sent?
Replacements are treated the same way as that of new orders -- they typically arrive within 2 week. If a product needs to be returned for replacement, the replacement will be sent after receiving the returned item.
How long does it take for me to get a refund?
It may take 1 or 2 weeks for your return to reach our warehouse. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.