Warranty

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What is covered?

TURBRO’s warranty covers manufacturing and material defects for a period of 1-year from date of purchase, subject to the following conditions and limitations：

1) This unit must be installed and operated at all times in accordance with the instructions furnished with the product. Any alteration, willful abuse, accident, or misuse of the product shall nullify this warranty.

2) This warranty is non-transferrable, and is made to the original owner, provided that the purchase was made through an authorized supplier of the manufacturer. This warranty is limited to the repair or replacement of part(s) found to be defective in material or workmanship, provided that such part(s) have been subjected to normal conditions of use and service, and after said defect is confirmed by the manufacturer’s inspection.

Note: TURBRO offers a 5-year warranty for both parts and compressors for the registered mini split acs ( a 2-year basic warranty plus a 3-year extended warranty).

 

What is NOT covered?

1) Damage caused by the owner when attempting to fix or alter the product.

2) Damage caused by misuse, abuse, neglect, alterations, or unauthorized repair.

3) Battery discharge time shrinks due to aging over-use.

4) Natural depreciation.

If products and/or parts require service after the warranty period expires, you may choose to pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product. The limited warranty is restricted to the country of purchase and is not transferable outside of the country of purchase. Customers outside of the United States, United Kingdom and European countries will cover the shipping fee for replacement items, parts and accessories as needed. In the event of a product malfunction within the warranty period, if you opt to purchase a different model by paying the price difference, the warranty duration will be recalculated from the original order's warranty initiation date. For products replaced within the warranty period due to malfunction, the warranty duration of the replacement product will be calculated from the original purchase date of the order.

 

How to request warranty services?

For warranty services, leave us a message online or email us at support@turbro.com. Our Customer Service Team will address your issue within 24 hours, usually sooner.

 

What will TURBRO do?

Within the warranty, TURBRO will offer replacements for the defective units, or send spare parts if necessary on our cost. Kindly note that if customers are seeking a refund, please contact the original purchasing channel. The official store will not offer any refund options in or outside the warranty.

 

Open Box Items

Open Box items are products which have damaged packaging or are otherwise not suitable to be sold as new. Open Box items are verified to work properly and include all essential parts and accessories (original or comparable substitutes).

Open Box items operate as intended, but show minor to moderate physical flaws, scratches, or scuffs that affect cosmetic appearance.

Open Box items come with a 6-month warranty and are not eligible for any warranty extension offered to new products. We will not accept returns of Open Box items due to cosmetic damage or other non-performance-related issues. All sales of Open Box items are final and not eligible for a return or refund.

If for some reason the item is defective on arrival, please contact support@turbro.com so we can arrange a replacement.

ALL EXPRESSED AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.

Warranty List

Category	Product	Warranty Period
Cooling	Multi-zone Mini Split AC	5 Years
	Single Zone Mini Split AC	5 Years
	RV AC	1 Year
	Portable AC	1 Year
	Fan	1 Year
Indoor Heating	Electric Stoves	1 Year
	Fireplace Logs	1 Year
	Garage Heater	1 Year
	Pet Heater	1 Year
Outdoor Heating	Fire Pit	1 Year
	Diesel Heater	1 Year
	Pool Heater	1 Year
	Ice Bath Chiller	1 Year
Humidity Control	Humidifier	1 Year
	Dehumidifier	1 Year
Other	Open Box Products	6 Months

 

• Customers are responsible for return shipping costs.
• Contact our support team for the correct return address and a return authorization before shipping. Returns without prior authorization will not be accepted.
• Returns must be in the original TURBRO packaging.