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Frequently Asked Questions about Greenland Portable Air Conditioner

To help you have a better experience with the Greenland Portable Air Conditioner, we spent some time going through customer feedback and reviews to answer common questions that have come up or may come up in the future.

The questions below are the most common questions that our customers have had about the Greenland Portable Air Conditioner. We hope this helps you out if you are considering purchasing the Greenland Portable AC, if you recently purchased one yourself, or if you just want to learn more about this exciting new product.

General Guide

How to choose the best portable air conditioner for your home?

https://www.turbro.com/blogs/blogs/what-to-look-for-when-buying-a-pac

This article will help you decide if a portable air conditioner is right for your home and the most important features you need to be aware of when you are deciding on your next portable air conditioner.

Why does my portable air conditioner have two BTU ratings?

https://www.turbro.com/blogs/blogs/why-does-my-portable-air-conditioner-have-two-btu-ratings

Energy ratings for air conditioners are periodically reevaluated by the US Department of Energy to ensure that customers have the most accurate information on how efficient their products are. This article explains why our products have two different BTU ratings on them.

Portable air conditioners vs portable evaporative coolers

https://www.turbro.com/blogs/blogs/portable-acs-vs-portable-evaporative-coolers

Portable evaporative coolers are often recommended as a cheaper alternative to a full-blown portable air conditioner, but is that really the right choice for you? In this article, we’ll dive into the pros and cons of each type of unit to help you decide which is right for you.

 

How To Use Your Greenland Portable Air Conditioner

6 Things to Do Before Turning Your Air Conditioner Back On

https://www.turbro.com/blogs/blogs/6-things-to-do-before-turn-your-air-conditioner-back-on

 

Installation

Can I use the unit without venting outside?

Well, technically, you COULD use the unit without an exhaust hose, but the unit would simultaneously be producing cool air and hot air inside the room, so you would just be wasting electricity and be disappointed when the room doesn't cool down at all. We really don’t recommend you try this. If you don’t have a window for the exhaust hose, you can try venting through the door or drilling a hole in the wall for venting.

Does the unit come with window fittings and a drain attachment hose?

Yes, a window panel kit and a drainage hose are included in the package. The window panel consists of 3 pieces and can be adjusted from 10 to 59 inches to fit your window. Since the minimum length of the main window panel is 20.5 inches, if the width of your window is smaller than that, just remove the adjustment panel and cut the window panel to fit a window from 10 to 20.5 inches.

In addition, our window panel kit is designed to fit horizontal or vertical sliding windows only. If you use casement windows, you will need to get a window seal kit to keep the window tightly sealed.

Will I have any issues if my window is higher then the normal windows?

The recommended height of the window is 14 - 40 inches. If your window is higher than 40 inches, the exhaust process will be affected a bit. But the unit can still work, please don't worry.

 

Functions

Does the unit automatically turn off when the desired temp is achieved and then back on to re-cool??

Yes, the compressor of the unit will turn off when the desired temp is achieved, and the fan will run at low speed for extra three minutes, then the whole unit will stop working. When the room temperature is a bit higher than the temp you set, the unit will be back on.

Do I need to add water to the unit?

No, the Greenland Portable AC doesn’t need water to work. Some people may get confused between air coolers and air conditioners. An air cooler needs water because it works by evaporating water into the air, while an air conditioner expels heat outside of the room. Air conditioners are capable of lowering the temperature by at least 10 degrees, but air coolers can only cool down the room by a few degrees and don’t work at all in super humid environments. Therefore, air conditioners offer you a better cooling experience on hot summer days without the annoyance of constantly refilling the unit with water.

Do I need to empty the water from the unit?

The Greenland Portable AC has a built-in self-evaporation system so you shouldn't need to drain the condensate water, unless you use the cooling mode in an area with high humidity or if you use the dehumidifying mode. When you use the dehumidifying mode, attach the 40-inch drainage hose (included in the package) to the unit for continuous draining. You can direct the drain hose into a floor drain for automatic drainage or a bucket of water to drain manually. If using a bucket, be careful to empty the unit periodically so water does not spill onto the floor.


Does the heat mode work below 32 deg. F?

Hi, so sorry that it's not recommended to use the heating mode under 32℉. The working conditions for heating mode are between 50℉ and 77℉ (30%RH - 90%RH). The built-in compressor will occur abnormally if the working environment surpasses or is lower than these conditions.

What are the exhaust airflow volume and static pressure?

The airflow volume of the 8,000/10,000 BTU portable AC is 130-165 CFM and that of the 14,000 BTU unit is 268-312 CFM. The discharge pressure is 5.5 Mpa.

Do I need to empty the water from the unit?

The Greenland Portable AC has a built-in self-evaporation system so you shouldn’t need to drain the condensate water, unless you use the cooling mode in an area with high humidity or if you use the dehumidifying mode. When you use the dehumidifying mode, attach the 40 inch drainage hose (included in the package) to the unit for continuous draining. You can direct the drain hose into a floor drain for automatic drainage or a bucket of water to drain manually. If using a bucket, be careful to empty the unit periodically so water does not spill onto the floor.

Safety

What happens if I experience a power outage? Will it restore to the previous settings?

Yes, as long as you keep the plug connected, the unit will continue to run the previous setting once the power recovers.


Can I use an extension cord?

We don’t recommend using an extension cord, but if you have to use one, ensure that the extension cord is properly rated to avoid electrical overload. Feel free to contact our customer support team if you have any concerns. Before turning on the unit, always carry out the LCDI (Leakage Current Detection and Interruption) plug test. Instructions for performing this test can be found in the user manual or contact our customer support team.

 

Maintaining Your Greenland Portable Air Conditioner

How to maintain your ac unit during the off season?

https://www.turbro.com/blogs/blogs/turbro-portable-ac-offseason-maintenance

 

Have a question that’s not listed here?

If you don’t see an answer to your question or if you need technical support with your food composter, please call us at (323) 438-3334‬ or email us at support@turbro.com.

 

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